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The customer has the option of returning the goods within the statutory period of 14 calendar days without giving a reason. For more information, see the article Money back guarantee or in business conditions. In the case of damaged goods, the resolution of the situation is conducted as a complaint procedure. The warranty period is 24 months from the date of purchase, ie placing an order on the e-shop.

We recommend that our customers thoroughly check the integrity of the packaging when receiving the goods from the carrier. If the packaging is damaged, do not accept the goods.

How to file a complaint:

  1. fill in the form Complaints procedure
  2. Send the goods, including product parts, to the delivery address: TOWEE, Nám. 5. května 411, Hradec Králové, 500 02
  3. Send the goods as a regular or registered package, keep proof of shipping
  4. Do not send the goods cash on delivery, such a package will not be accepted from us
  5. You will receive information about the progress of the complaint procedure via the email provided when ordering the goods
  6. The complaint will be settled as soon as possible, but no later than 30 days

If you need advice on complaints, please contact us:

Monday to Friday 9 am - 5 pm

Tel .: +420 723 500 890